Celebrating 30 Years of Outrageous Customer Service

Thirty years ago, a dream born out of the desire to provide outrageous service to small and medium-sized American processors became a reality when Chase Plastic Services, Inc. was formed. After tirelessly working for a large plastics company, I saw firsthand how customers were treated based on profit and how employees were treated as a number. I knew I would do it differently if given the opportunity. After many discussions with my wife, Carole, about what we envisioned “Chase Plastics” purpose, ideology, and core values would look like, the day came to take the leap.

With little more than a $2,500 investment in our pocket, one supplier, and our Business Plan, Chase Plastics was formed on May 4, 1992, with Carole as employee #1 to establish the inner workings and me as employee #2 to start selling. Our goal then – and now – was to do what the big distributors could not and would not do: provide quality specialty, engineering, and commodity thermoplastics for small- to medium-sized applications through outrageous customer service.
Today, 30 years later, providing outrageous customer service is more than a value; it’s instilled in our DNA and inherent in everything we do. Just like the day we started, we are committed to providing our North American customers and suppliers:

· Responsive solutions that aren’t delayed by red tape or inaction
· A partnership based on a genuine understanding of your business, needs, and goals
· Dedicated people, tools, and resources to help you succeed and thrive
· Delivering premium valued products and services on-time and defect-free
· Total customer and supplier satisfaction

As we celebrate this accomplishment, we are humbled and grateful for the many contributions our valued employees, customers, and suppliers have made to the company’s success. Thank you for the memories, friendships, and partnerships we have made over the past 30 years and for allowing us to be part of your success.

Kevin Chase, CEO