Outrageous service
from
day one

At Chase Plastics, we’re real people providing real solutions. It’s something we’ve been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then – and now – was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications – and back it up with outrageous customer service.

Today, customer service is more than a value, it’s instilled in our DNA, and it’s inherent in everything we do. Just like the day we started, we’re committed to providing you:

  • Real solutions that aren’t delayed by red tape or inaction
  • A partnership based on a genuine understanding of your business and your goals
  • The tools and resources to help you succeed and thrive

Our core purpose: our customers

Outrageous service: it’s unheard of and rare in our industry – but it’s what we pride ourselves on and it’s the center of our Core Values. From real people answering the phone when you call to real engineers providing expertise on your floor when you’re down, we’re here to help you succeed. We’re beholden to our Core Values that promote high expectations, character, independence, execution and teamwork. Through these, you can expect accountability not only for our performance, but from the performance of our valued suppliers, so that you’re receiving quality products when and where you need them, every time you place an order.

Learn more about the real people at Chase

Our pillars of service. Your foundation for success.

Real responsiveness

We understand that your ability to quickly and efficiently quote and manufacture applications is the key to gaining a competitive edge. That’s why when you call us, we respond with speed and a sense of urgency. We focus all of our resources on helping your business reach new heights:

  • Quickest written responses to quotes in the industry
  • 99.2 percent on-time delivery; next-day delivery
  • Sales team empowered to make pricing decisions without corporate approval
  • Guaranteed call back within two hours

Real insight

From the moment you choose Chase as your partner, you’re supported not only by a technically-skilled sales team, but technical service and application development engineers as well. We can simplify the most complex material selection and application development processes, and guide you  toward streamlined manufacturing processes and improved efficiency.

  • Corporate- and field-based technical service and application development engineers
  • Technical service and application development support in person and via phone, email or video
  • Technically skilled sales professionals with engineering backgrounds
  • Advanced inventory and supply chain management technology
  • ISO 9001:2015 Certified 
  • Technical insight through our dedicated Tech 411 help center

Real flexibility

We distribute materials directly from our strategically located warehouses, allowing us to tailor our shipping schedule and value-added service offerings to your unique needs.By double- and triple-sourcing materials, we’re able to recommend quality solutions that help our customers manufacture superior applications at a cost-effective price point. We also offer a full line of value-added services comprehensive enough to meet the unique needs of our customers:

  • No minimum order size
  • Blending and repacking services
  • Core, general and custom stocking programs, including blanket orders, consignment, etc.
  • Custom labeling

Real dedication

When you become a Chase Plastics customer, you’re backed by an award-winning team. Empowered with extraordinary capabilities and state-of-the-art tools, our dedicated account teams – comprising sales, technical service, application development, customer service, credit and supply chain management professionals are with you from day one to ensure you’re supported by specialists throughout the value chain.

  • Commitment to partnership and an in-depth understanding of our customers’ businesses and products
  • A knowledgeable dedicated account manager in your area
  • Continuous evaluation and expansion of our supplier base and warehouses across USA, Canada, Mexico and Central America
  • Business solution providers

To learn more about how we can help transform your products from resin to reality, click here or Contact us, to see how Team Chase can help you exceed your business goals!

A culture of success

Learn more about us here or visit our Facebook page.

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