CLARKSTON, Mich., Dec. 15, 2008 – Chase Plastics, a distributor of specialty and engineering thermoplastics, today took a bold step toward a new level of “totally outrageous” customer service by combining its customer service and purchasing functions and setting aggressive new goals for on-time delivery and order accuracy. To lead the effort, the company announced the appointment of Laura Goik to the new position of customer service manager.
“We are focused on setting new industry standards for on-time, next-day delivery and 100-percent accurate order fulfillment,” said Kevin Chase, president of Chase Plastics. “Laura Goik will spearhead a new level of leadership and employee empowerment so that each member of the Chase team understands the customer experience from every angle.”
Goik is responsible for overseeing cross-training efforts in customer service and purchasing so Chase employees can step in anywhere, anytime they’re needed. Plus, she is ramping up technical training for the newly combined departments in the performance and application of Chase Plastics products. The goal is flexible and nimble company performance achieved through continuous improvement and complete product and process knowledge.
“I intend to redefine what customers expect from us,” said Goik. “We pride ourselves on what we call ‘outrageous’ customer service. Now we’re taking it to the next level – ‘totally outrageous’ service that redefines customer expectations and exceeds anything else in the plastics industry. Chase Plastics’ dedication to customer success is total, and we aim to prove it every day.”
Goik joined Chase in 1996 as a receptionist, earning positions of increasing responsibility in purchasing, materials management and customer service over the past 12 years.
About Chase Plastics
Chase Plastics distributes more than 4,500 varieties of specialty and engineering thermoplastics from the industry’s leading manufacturers and global suppliers. In addition, Chase delivers engineering expertise and blending, repacking, inventory management, third-party storage capabilities and logistics services via a network of company-owned trucks, distribution centers, warehouses and sales locations throughout North and Central America.
Chase Plastics is redefining plastics distribution with an approach to business that puts customer needs first. Formed in 1992, Chase Plastics has built its business on the ability to respond quickly with all of the flexibility and agility that its customers require. Based in Clarkston, Mich., Chase Plastics was founded by Kevin and Carole Chase who serve as the company’s president and vice president, respectively. Find more information at chaseplastics.wpengine.com.