At Chase Plastics, your total satisfaction is our number one priority!

To help us better serve you, please complete this survey by clicking on the appropriate radio button below. Upon completion, just hit “Send.”

If you have any questions, make sure to contact our customer service staff at 800.23.CHASE. Thank you!

Chase Plastic Services is committed to Total Customer Satisfaction

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Product Selection

The breadth of products offered through Chase Plastics give you adequate selection of products to meet the needs of your business. If no, please indicate which products are missing in section at the end of the survey.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Sales Satisfaction

Your salesperson responds within two hours to your inquiries.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your salesperson has thorough understanding of the products we represent.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your salesperson contacts you with adequate frequency.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your quotes are received in a timely fashion.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your quotes are easy to read and of high quality.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Customer Service

Survey progress about 25 percent complete.

Your customer service specialist (CSS) is professional and courteous.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your CSS responds within two hours to your inquiries.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Your orders are shipped and delivered in accordance with the lead-time provided by your CSS or Sales Representative.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Quality

Survey progress about 50 percent complete.

Material certifications are accurate and timely.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

You are satisfied with the quality of our product.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

The packaging and labeling are clear and accurate.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Technical

When requested, contact with Chase Plastics technical support services is quick and timely.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable

Benchmarking

Survey progress about 75 percent complete.

Compared to your best supplier, your Chase Plastics sales account manager is:

The BestAbove AverageAverageBelow AverageThe WorstNot Applicable

Compared to your best supplier, the Chase Plastics customer service team is:

The BestAbove AverageAverageBelow AverageThe WorstNot Applicable

Compared to your best supplier, Chase Plastics product quality is:

The BestAbove AverageAverageBelow AverageThe WorstNot Applicable

Compared to your best supplier, Chase Plastics technical support is:

The BestAbove AverageAverageBelow AverageThe WorstNot Applicable

Compared to your best supplier, Chase Plastics delivery is:

The BestAbove AverageAverageBelow AverageThe WorstNot Applicable

Please provide one area where Chase Plastics can improve its product offering:

Additional Comments regarding performance or improvement areas:

Feedback

Chase Plastics is currently developing a customer online portal. We would love your feedback to help us develop a tool that would work well for you, our valued customer. We ask that you please take a moment to answer the questions below to help us in our development process.

Do you currently use any supplier web based portal to retrieve order information through a supplier website?

YesNo

Please indicate your interest level in having web based access to account information from Chase Plastics

Very InterestedMildly InterestedNot Interested

What information is important for you to access from a customer portal – please Rank 1 to 9 on level of importance to access through a web based portal. 1 most important to 9 least important

Order Placement
Order Confirmation
Open Orders
Delivery Tracking
Bill of Ladings
Order History
Material Certifications
SDS Documents
Invoices

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